Overview
At Lunardi, we are committed to ensuring your satisfaction. We offer a 30-day return policy from the date of purchase. If 30 days have passed since your purchase, unfortunately we cannot offer a full refund or exchange.
To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers, or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Partial Refunds (if applicable)
There are certain situations where only partial refunds may be granted:
- Any item not in its original condition, damaged, or missing parts for reasons not due to our error
- Any clothing or accessory item that has been worn, washed, or altered
- Any item returned more than 30 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within 5–10 business days.
Late or Missing Refunds
If you haven’t received a refund yet:
- Check your bank account again
- Contact your credit card company (it may take some time before your refund is officially posted)
- Contact your bank (processing times may vary)
If you’ve done all of this and still have not received your refund, please contact us at:
📧 contact@lunardistore.com
Sale Items
Sale items are final sale and cannot be refunded.
Exchanges
We only replace items if they are defective or damaged.
If you need to exchange an item for the same product, please email us at:
📧 contact@lunardistore.com
Then send your item to:
📍 14 Bell St, Unit 1, Spencer, MA 01562, United States
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be sent to you.
If the item wasn’t marked as a gift, the refund will be issued to the original purchaser.
Shipping Returns
To return your product, please mail it to:
📍 14 Bell St, Unit 1, Spencer, MA 01562, United States
You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If a refund is issued, the return shipping cost will be deducted from your refund.
Depending on your location, the time it may take for your exchanged product to reach you may vary.
For higher-value items, we recommend using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.
Need Help?
For questions related to refunds and returns, contact us at:
📧 contact@lunardistore.com